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What is the full form of ACD???

What is the full form of ACD – ACD Meaning & Working

What is the full form of ACD

Full form of ACD: Automatic Call Distributor

The sort form ACD Stands for Automatic Call Distributor. Basically, it is a special system that can recognize, manage as well as route large volumes of the incoming calls. We can say that it is a part or a component of computer telephony integration (CTI) system.

The system effectively scatters the incoming calls to the concerning groups of executives without mixing up them with each other.

How ACD Works: Automatic Call Distributor Working

The system effectively scatters the incoming calls to the concerning groups of executives without mixing up them with each other. In fact, it matches the callers to the representatives, who can help them best.

The small ACD systems are used to recognize, manage as well as route large volumes of few lines. Whereas The large ACD systems are used to recognize, manage as well as route large volumes of large numbers of lines.

Almost, all of the company that offers customer service supports and post-sale services to their customers used a highly qualified ACDs. So, that they can offer the best customer service supports and post-sale services to their customers

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